Practice Policies

 

Our policies are designed in order to make every visit as smooth as possible, for you and your animal. 

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SCHEDULING:

To book an appointment, please call or text us at 602-603-7139. We're available Tuesday–Friday and do not monitor messages on weekends or federal holidays.

We provide specific appointment times and will always do our best to stay on schedule. As a mobile practice, please allow a 15–20 minute grace period for traffic, weather, or appointments running long. If we're running behind, we'll text you an estimated arrival time ahead of your scheduled slot.

Occasionally, a more urgent case may require us to adjust timing — the same flexibility would always be extended to your animal if the need arose, and we appreciate your understanding.

New clients: Please complete your intake forms within 24 hours of booking so we can confirm your appointment. Forms can be submitted on our website or emailed to sonorananimalchiro@gmail.com. Due to demand, we can only hold appointment slots for 24 hours.

If your pet hasn't been seen in the past calendar year, we may ask you to complete a new client form before your next visit.

 

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APPOINTMENTS:

Please have your animal ready before we arrive — this helps us make the most of your appointment time:

• Dogs: In the house or on leash and collar

• Cats: Contained in a small room or crate where they're easily accessible

• Horses: Caught, haltered, and dry

Please have someone familiar with your animal's health history present at the appointment. If that's not possible, let us know in advance so we can prepare.

We don't always have an assistant on hand, so we may ask for your help with gentle handling during the visit. If you'd prefer not to assist, please have another handler available.

For everyone's safety, we may use appropriate restraint techniques (such as a muzzle or stud chain) at our discretion. If you have any concerns about this, please let us know when booking.

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CANCELLATIONS/MISSED APPOINTMENTS/ADD ON PATIENTS:

Life happens — we get it. If you need to reschedule, please give us at least 24 hours notice so we can offer your slot to another patient. Cancellations within 24 hours may incur a fee equal to the travel fee or half the adjustment fee, which can be applied to your next visit if we're unable to process payment at the time.

Adding a patient to your appointment? Please give us 48 hours notice so we can plan accordingly and give every animal the time they deserve. Same-day add-ons are at the doctor's discretion — when in doubt, call ahead.

Contagious illness: Please notify us as soon as possible if your animal has been diagnosed with a contagious condition so we can adjust scheduling to protect other patients.

We reserve the right to decline or discontinue services if there is any concern for an animal's wellbeing or the safety of our doctors.

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PAYMENT:

Payment is due at the time of service. We accept cash, check, Zelle, Venmo, and card via Square.

If you won't be present at the time of your appointment, we require a payment method on file before the visit. Payment information stored through Square is held securely in compliance with current data protection standards — you may request at any time that your information not be stored.

If a payment is declined, we'll send an invoice and ask for resolution within 3 days. Repeated non-payment may result in discharge from the practice.

Shared travel fees: If multiple clients are seen at the same location, the travel fee may be split — with a minimum of $10 per client.